Today on the Podcast: Choosing the Best EMR for 2027: A Conversation with Prompt Health Co-Founder Mike Dwyer
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About This Episode
In this episode, Neil Trickett talks with Mike Dwyer, co-founder of Prompt Health, about what PT clinic owners should look for when choosing or switching an EMR. Topics include what looks good in a demo but falls short in daily use, where AI saves time for therapists and front-desk staff, and whether billing, scheduling and documentation belong on one platform. Mike also explains what the new Prompt and Engage integration means for clinic email marketing.
Listen Above or Read The Summary Here:
Choosing the Right EMR: Insights from Neil and Mike
Beyond Basic EMR: A Holistic Approach
Neil and Mike emphasize the evolution of EMR systems into comprehensive practice management tools. Mike explains that while the foundation of Prompt Health began with EMR, the platform has expanded to include billing, revenue cycle management, and even career connections. He highlights, “We’re trying to be much more than just an EMR. We’re trying to be people’s business partner.”
Understanding the needs of the clinic is crucial. Mike advises practice owners to work backwards from their needs: “You could have the best tool in the world, but if people don’t know how to use it, it’s just a shiny toy.”
Prioritizing Features and Getting Team Buy-In
Both Neil and Mike stress the importance of involving the entire team in the decision-making process. Mike notes, “It’s rare that it’s a lot of paper cuts. It’s not usually a glaring thing where the business is hemorrhaging. It’s issues stacking up for every user.” Including input from various departments ensures that the chosen EMR meets the needs of everyone involved.
To help prioritize feature requests, Mike shares an innovative strategy: “We started giving people points where the max you could put on any one feature request is five points, you get 20 points and it forces people to prioritize.” This method helps ensure that the most impactful features are prioritized.
Leveraging AI and Data for Better Outcomes
AI is transforming practice management, and Mike highlights how Prompt Health is integrating these technologies to improve efficiency. He shares, “For clinical, Ambient is, most people at this point I believe are using Ambient Scribe, but allowing it to where you’re just interacting with the patient and the system is writing your chart for you.”
AI is also helping practices be more proactive with their data. Neil shares how they’ve implemented AI to streamline data analysis: “We developed an AI department and we actually created what’s called practice profiles…now we’ve got this clarity.”
Looking Forward: Innovations and Integration
Prompt Health continues to innovate, with new features designed to streamline operations and improve patient outcomes. Mike reveals upcoming enhancements such as advanced call agents and improved payment workflows. He emphasizes, “There’s a big shift where the systems are not just inputting information, but it’s doing more work on your behalf.”
The integration between Prompt Health and Practice Promotions is a game changer, allowing seamless data syncing and automated marketing efforts. Neil is excited about these developments, noting, “We’re super excited about our partnership there with Prompt.”
For practice owners considering a switch, Mike advises evaluating more than one EMR and involving the whole team. He underscores the importance of a comprehensive onboarding process and understanding the full potential of the chosen system.
Common Questions Practice Owners Ask About This Topic:
- What features should I look for in an EMR for physical therapy clinics?
- How does AI improve efficiency in physical therapy practice management?
- Is it better to have billing, scheduling, and documentation on one platform for a PT clinic?
- What are common pitfalls when choosing an EMR for chiropractic practices?
- How can EMR systems enhance email marketing for healthcare providers?
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