The growth of Hospital-Owned or Physician-Owned Physical Therapy Services (or HOPTS & POPTS) means the referral marketing that got many PT Owners where they are today are is no longer viable for a successful, growth-minded practice. But don’t be discouraged! In the US, every state now allows patients to skip the doctor referral and seek physical therapy via direct access. This is great news both for you and for your patients.
“It’s time to break free of the doctor dependence!”
You now have the chance to take control of your own patient growth. That said, doctors and major providers are increasingly wary of PT practices that promote direct access services because whether or not it works, it could reduce their patient volumes. So while marketing direct access PT is a great opportunity for you, your HOPTS & POPTS competition will likely increase if it hasn’t already which means your marketing needs to be top-notch. Additionally, it’s good to do so without hurting your existing referral relationships. Don’t ditch your doctors, but make it a goal to become independent of their success.
There are a couple variables as far as your budgeting goes, but the best way to measure this is to look at your current patient load. Where are they coming from now? We recommend the following percentages for patient acquisition: 60% Repeat Patients or Patient Referrals (using newsletters, referral programs, email, etc), 30% New Patients (from your website and local marketing), and 10% Physician Referrals.
If you are currently weak in one of those 3 areas you probably want to begin to weight more of your budget there and make tweaks based on what’s working month-to-month.
Take the point of view that you want to educate your patients about the opportunities available to them directly through physical therapy. You’ve heard of branding your practice, part of this is always communicating as a topical expert. Talk less about you and your solutions, and instead focus on the pain people experience, how it hurts their quality of life, & how easily they can overcome their challenge.
In addition to therapy, people expect you to know more about insurance coverage than they do. This is an opportunity to win their trust and comfort with your practice. Speak to their concerns before they ask by answering common questions wherever you mention insurance options.
Now that patients can come directly to you, it’s time to think of them as life-long customers. Most practices see their patients’ cycles as starting at intake and ending at discharge. While this might be the time that someone is actively in your care, their patient cycle should never end. Once someone is treated by your practice, they should be your patient for life!
So how do you keep someone in your cycle while they aren’t active? Check out this video we put together for some great tips on this topic.
Direct access marketing means you have to think about who you’re talking to and how to reach them. Consistency in message and timing plus a balance of print and digital will get you a long way towards financial dependence.
Here are 2 facts you probably already know:
Could you imagine your practice either without any paper whatsoever or with no computers? The key to marketing to patients is balance. Here’s an example:
Leo has owned a practice in California for 15 years, built primarily on referrals. Over the last 5 years, he began to realize the very real struggles that come with dwindling doctor referrals and Hospital-owned groups. He knew he needed to change, but had no patient marketing experience.
In January of 2018, Leo started using Practice Promotions for his physical therapy newsletters as well as a new practice website. By March – just 3 months into the newsletter system – Leo’s new patients per month doubled from 30 to 64! Soon after, his website booked over 120 new consultations in its first 4 months.
We recently wrote an article on PT Clinic Investments, and this is right up there with the most important ones. Every business owner – or practice owner – needs to learn enough about marketing to make confident leadership decisions. Even if you’re not the one carrying out every task, it’s vital that you understand what is needed to grow your practice.
We highly recommend Breakthrough Physical Therapy Marketing for in-depth, PT-specific training. Many of their customers use our products to carry out their training!
This goes back to not endangering your existing referral relationships. You DO want to speak to people in their everyday language such as “no referral needed.” But not every marketing or branded collateral needs to make doctors sound useless. Consider the intended audience of your marketing—is this a resource for both patients and doctors or just patients?
If newsletters go to both patients and doctors, add a small callout box with short headline or sentence that direct access is now available and to call in for more information.
On the other hand, most doctors’ offices do not heavily utilize social media or website marketing. Use these outlets to promote direct access to patients.
Want to build a secure, valuable practice you can be confident in? Market direct access. Take it seriously, invest in professionalism, and be consistent month-to-month. In addition, you’re a PT expert not likely a marketing expert – that’s ok! Be a good business owner and manage someone who is an expert. You can overcome Hospital & Physician-Owned PT and increase your own patients!
Need more information on the ever-changing direct access regulations? Visit www.apta.org to see what options are available for your patients.
“I have nothing but positive to say about them. Their customer service is great.”
“I have had to hire another physical therapist and now looking at moving into a larger building!”
“We couldn’t be more thrilled with the quality of marketing materials. Highly recommend!”